Frequently Asked Questions

Everything you need to know about your KAYALI fragrance journey.

Where does KAYALI ship to?

We currently offer international shipping to over 50 countries. Shipping rates and delivery times vary by location and will be calculated at checkout.

What is your return policy for fragrances?

We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene and safety regulations, we cannot accept returns on bottles that have been sprayed or removed from their original cellophane wrapping.

Are KAYALI fragrances vegan and cruelty-free?

Yes, all KAYALI fragrances are 100% cruelty-free. We are committed to ethical sourcing and do not test our finished products or ingredients on animals.

How should I store my perfume to ensure it lasts?

To maintain the integrity of the scent, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as in a bedroom drawer rather than a bathroom.

Can I layer different KAYALI scents together?

Absolutely! KAYALI was designed with the Middle Eastern tradition of fragrance layering in mind. We encourage you to mix and match our scents to create a unique olfactory signature that is personal to you.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in select regions.