Returns & Exchanges

At KAYALI, we want you to be completely enamored with your new fragrance experience. If you are not entirely satisfied with your purchase, we offer a 30-day return policy for products in their original, unopened packaging.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to start the process.

2

Package Your Fragrance

Carefully place the item in its original box and use protective padding to ensure it arrives safely at our warehouse.

3

Attach the Shipping Label

Print the prepaid return shipping label provided via email and securely affix it to the outside of your package.

4

Receive Your Refund

Once our team inspects the returned item, we will issue a full refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing